Insurance & Claims
Trinity Parcels Services Limited offers insurance free of charge for shipments up to a value of £50. We also offer additional cover which protects your goods during shipment for up to a maximum value of £2000. If you are sending items of great value or importance to you, we strongly recommend that you take out additional insurance. The information below outlines the terms and conditions of our insurance policy. Please take care to read the policy in full.
Insurance Terms & Conditions
Our insurance terms and conditions cover the below points:
What cover will my consignment have?
How is the cost of my premium calculated?
What items cannot be insured?
How do I purchase insurance?
How do I make a claim?
1. What cover will my consignment have?
Our cover protects you against loss or damage of your consignment in transit, up to the maximum value declared in your policy, provided that you satisfy the conditions of making a claim. In the event of partial loss or damage, the settlement figure will be calculated as a proportion of the total declared value. Our insurance does not give cover for losses incurred by delay. Tip: Before sending your shipment, take photos of the shipment and its packaging. These photos can be used as evidence and speed up the claims process in the event of damage.
2. How is the cost of my premium calculated?
All consignments are covered free of charge for loss or damage for up to a maximum of £50 per consignment (not per box). For consignments worth £50-250, the minimum premium of £5 applies. The maximum value of cover we provide is £2000 per consignment.Please note: insurance cover is only refundable up until the shipment has been collected.
3. What items cannot be insured?
Your cover will not be valid if you are sending anything featured on our "Dangerous, Hazardous and Prohibited" list, or our "No Compensation" list (see below). No Compensation goods are items that can be sent but that we cannot cover against loss and/or damage. It is your responsibility to ensure that your goods can be insured and shipped. Please contact our team if you are unsure. Call us on 020-800-1234-567 (Monday-Friday 8am-6:30pm, Saturday 9am-1pm).
4. What items cannot be insured?
Our insurance is available for purchase during the booking process. You will be asked to enter the amount you wish to insure your shipment for. The cost will be calculated, and you can add this to your order before proceeding.
5. How do I make a claim?
Claims can be made by emailing email@example.com or by calling us on 020-800-1234-567 (Monday-Friday 8am-6:30pm, Saturday 9am-1pm) in the first instance. Claims must be made directly to Trinity Parcels. Any attempt to claim with the carrier directly will invalidate your claim with us. A claim can only be made by the person or company contracted with Transglobal Express; that is, the account holder, not the receiver. A claim for lost or damaged goods will be rejected if the items claimed for are missing from the original valued customs invoice or if the items claimed for are on our list of "Dangerous, Hazardous and Prohibited", or "No Compensation" items.