Privacy Policy

What do you do with my personal data?


Any personally identifiable data you submit to us is retained for the following purposes:


Fulfilling our courier, air freight, sea freight or shop services.

Providing a record of your previous orders and transactions, which you can access at any time sending a request to given contact details below. We retain this data for your reference and for legal and regulatory purposes, including claims and payments.

Sending important updates, news and special offers via email, or requesting and collecting customer feedback in order to improve our website and services. You can change your communication settings at any time by login into your account at our website, under notifications.


What kinds of visitor data do you collect?

When you visit our website, we collect data that is not personally identifiable including your IP address, operating system and browser. This information is aggregated to record general location, number of visits, average time spent on site, pages viewed, etc. We use this information to monitor and improve our website and services.


We may use cookies to collect this data and to provide you with tailored information (such as autofilling certain fields). “Cookies” are tiny elements of data that a website can send to your browser, which may then be stored on your hard drive so we can recognise you when you return.



Can I delete my personal data?

You can remove receiver data for individual orders older than 12 months. This option is available via sending an email request to DPO at Senushipping Limited (info@senushipping.co.uk). This will permanently delete the delivery address and receiver details from our system.


These options will not be available if your account is flagged due to ongoing claims, debit on your account, or suspected fraud or other illegal activity.



Do you share my personal data with other companies?

Senushipping Limited is a freight forwarder. When you book a courier or freight service with us, we will share your full name, address and contact details with the carriers and agents involved in fulfilling your chosen service.


Your payment details are submitted securely through our payment gateway providers, Adyen and PayPal.


If you have opted to receive important updates, news, special offers and customer feedback requests by email, we may share your full name and email address with Pure360, SurveyMonkey or Trustpilot.


We do not allow other companies to use your personal data for their own marketing purposes.


Our website may contain links to the sites of third parties. We are not responsible for the content or privacy practises of these other sites.



How can I see what personal data you have on me?

If you would like a portable copy (in Excel .xls format) of all of your personal data, you can request this from our customer service team. We will provide the data within one month.



Telephone calls

We record all telephone calls to monitor our services and for the protection of our customers and our staff. Calls may be used for staff training purposes.


All calls to our 0208 443 5746 number are charged at your local network rate.


 


How to Reach Us


If you have any question about this Privacy Policy (or freight services), kindly contact us at:



Registered Office;

TRINITY TRADERS LIMITED

24, ELEANOR ROAD

WALTHAM CROSS

EN87DL


Email:- info@trinityparcels.co.uk Call:- (44) 0208 443 5746

We may update this privacy policy from time to time. You are responsible for reviewing the current policy when visiting our website. If you do not agree with the policy, you should cease to use our website immediately.


 


Last update: 02-12-2019 11:28PM