Terms & Conditions

Introduction

Trinity Parcels Limited, hereinafter referred to as Trinity Parcels Limited, is an e-commerce company that serves customers across the globe, with Sri Lanka being the primary jurisdiction of operation. This user agreement governs the use and access of the www.TrinityParcels.co.uk site, its sub domains and mobile app. By accessing the Trinity Parcels Limited, services, you agree to be bound by this user agreement. Trinity Parcels Limited, reserves the right to amend, modify, omit and add to this user agreement without prior notification and it is deemed to have been thus updated once published online.


Definitions

User - Any party that accesses, browses, purchases from Trinity Parcels Limited, (may be referred to as you in the document)

Customer - The party that makes a payment for an order

Recipient - The party that receives the item ordered by a customer, in the event that the customer is not ordering for him/herself


User Account

3.1 Privileges of the User Account

In order to avail yourself of certain services and to be eligible for Trinity Parcels Limited, loyalty points, users can register for a Trinity Parcels Limited, User Account. The registration of such an account is based on the email address and Trinity Parcels Limited, would not be able to reassign such points or previous order details from other user accounts.


3.2 Confidentiality of the User Account

The user name, password and any other sensitive information need to be kept confidential. The responsibility of any unauthorized use of your account or its details will be borne by you and Trinity Parcels Limited, will not assume any liability for actioning the instructions that come via the logged in user account without any further verification.


Permissible to Access the Site

As per the governing laws of one's country, one should be legally permitted to access an e-commerce site and enter in to contractual agreements. By accessing the site, you confirm that you are 18 years or older and are shopping for personal purposes only.


Use of the Site

The Trinity Parcels Limited, site, its sub domains and app shall not be used for any fraudulent purpose or for spreading of viruses. It should not be used to test cards or for money laundering.


Purchases

All purchases should be for self or for a known party. In the event you are acting as an agent for another, there has to be an established connection or contractual obligation between yourself and the person on whose behalf you are acting.


Payments for Purchases

7.1 Methods of Payment

There are multiple payment methods which can be chosen. One must always use one's own card or other payment mechanism to settle the due amounts to Kapruka.


7.2 Receipt of Payment

For orders where the payment has to be made prior to the delivery (all orders except, cash on delivery orders), Trinity Parcels Limited, will not action the order until the full payment is duly made. Trinity Parcels Limited, will not be responsible for any delays in processing due to a delay in payment.


7.3 Payment Disputes

In the event of a dispute in the payment, Trinity Parcels Limited, reserves the right to take actions of recourse, including but not limited to recovering the amounts from the recipient of the order.


Product Variations

There could be variations in the colours and design in the actual product when compared to the product displayed on the site.


Out of Stock Items

There could be rare instances where the product you require is not available at the time of fulfilment. In such cases Trinity Parcels Limited, reserves the right to substitute with a similar product or notify you and discuss possible alternatives.


Product Notes and Tags

Users must mandatorily pay attention to the notes and tags on the site which provide important details of the deliverability, lead time and limitations of certain products. Trinity Parcels Limited, will not be liable to action or meet the expectations in the event any orders are placed without considering such published information.



Deliveries

11.1 Delivery Time

Trinity Parcels Limited, is unable to guarantee a specific time of delivery but will endeavour to ensure that all deliveries are completed before 05.30 pm everyday. In the event of a delay, a Customer Care agent will be in touch with the recipient to inform of the delay.


11.2 Specific Delivery Time

In the event a specific time of delivery is required, such as 12 midnight for a surprise, it might be possible depending on the volume for the day and the distance. However, there is a charge associated with such special deliveries and the rate could be anything from 1.5 times the amount of the usual delivery to the said address. Users should contact the Trinity Parcels Limited, hotline to make arrangements for such deliveries.


11.3 Repeat Deliveries

In the event the recipient of a product is not available on the given date when we call over to deliver, Trinity Parcels Limited, reserves the right to charge for the subsequent delivery. In the event that the item/s is/ are damaged during the repeat delivery attempt, Trinity Parcels Limited, may not be able to replace the same at no cost. If the item is not in deliverable condition, Trinity Parcels Limited, reserves the right to charge for the item as well.


11.4 Restricted Geographical Locations

Trinity Parcels Limited, may not be able to deliver all the products published to all parts of the country due to quality or serviceability related issues.



Partner Deliveries

Certain orders maybe delivered by our business partners. The responsibility of the quality of the delivery lies with our business partners, however, we will intervene in the event of an issue.



Third Party Sourced Products

In the event of an order for a product sourced from a third party, we would have to abide by their processes and may not be able to expedite or make changes to the published product.



Order Acceptance

It is the customer's responsibility to ensure that there is a party available to accept the order at the point of delivery.



Order Cancellation

Orders may be cancelled by the customer only. Further, only orders where processing has not commenced can be cancelled. In the event the order processing has commenced, Trinity Parcels Limited, reserves the right to refuse cancellation completely or agree to a cancellation where you will receive only a partial refund. Any production or purchase costs incurred at the time of receiving the cancellation request would have to be recovered from the customer.


Order Refusal

16.1 Order Processing

In the event that your order is refused by the recipient due to any reason other than a damage in transit, Trinity Parcels Limited, will not be liable for the costs incurred by you. Such orders will be considered closed no sooner they are refused by the recipient. If you wish to consume the product, you may call over at the Trinity Parcels Limited, Head Office within the day to collect the item, but Trinity Parcels Limited, does not assume responsibility for its condition at that point.


16.2 Refunds for Refused Orders

In the event the order is refused, the party that placed the order will not be entitled to a refund. In the event of the ordered item being a non perishable product of a particularly high value, the party that placed the order may request for a refund review. In such instances, Trinity Parcels Limited, will review the request and refund such monies after taking in to consideration all expected and unexpected costs and after deducting a processing fee of a minimum of 3% of the product value.


Value Added Services

The options to pay cash on delivery, obtain warranties, have customisations done for products would be at the discretion of Trinity Parcels Limited,.



After Sales Service

18.1 Defective/ Damaged Items

If the item is defective, it should be reported within 02 days of receipt of the product. Such complaints should be directly lodged through the Trinity Parcels Limited, hotline. Upon receipt of the complaint, Trinity Parcels Limited, will arrange to collect and scan the product. In the event that it is revealed during the quality scan that the product has been tampered with or misused, thus causing the defect, there will be no compensation provided. However, if the item is found to be defective, a replacement/ similar product/ refund will be offered.


18.2 Returning of Items

In the event that you wish to return an item for any reason other than a defect/ damage, Trinity Parcels Limited, reserves the right to refuse acceptance of such returns. Should you wish to make a complaint, such complaints should be directed to the Trinity Parcels Limited, hotline.


Delivery / Shipping Policy


Full amount of refund will be issued for orders that are cancelled prior to collection. To cancel your order, please call us on 0207 989 0510 Monday-Friday 8:30am – 6:30pm, Saturdays 9:00am - 1:00pm. Refunds are not issued for failed collections. If your parcel was not collected during the pre-requested time slot, please contact us to rearrange a collection.


Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that the allocated courier provider has acted negligently. In rare occasions of parcel loss or damage, up to 100% of your carriage costs will be refunded.


(Please note: DX, DHL, TNT claims for damage will only be accepted if the parcel is signed for as damaged upon delivery).


You can take out additional cover for your parcel’s contents at the time of making the booking. More information can be requested from our support centre via telephone / email.


For UPS shipments only: if your parcel is returned to you without it having left the UK due to it failing an x-ray screening (i.e. if it is deemed “too dense for X-ray"), you will be issued with a full refund.


If you’ve already sent the package, there is no way to cancel or refund your shipment. TrinityParcels does not support canceling any shipments after package delivered or if your delivery slot is within the 24 hours time frame.